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Process Optimzation
Customer Experience

Services for Startup Leaders

Process Optimization

Jess helps businesses with operations process creation, documentation, implementation, and optimization. She specializes in writing standard operating procedures (SOPs) and working cross-collaboratively to define service-level agreements (SLAs). Jess can save your team time and money by creating company wikis in Notion, cleansing HubSpot and SalesForce CRM data, integrating Zapier automations into existing workflows, and building financial models to identify opportunities for margin expansion. 

Customer Experience

Jess builds onboarding processes and customer support functions from the ground up to deliver best-in-class customer satisfaction (CSAT) and NPS outcomes. She designs robust support resources that transform institutional knowledge into detailed self-service FAQs, automated chatbot flows, and rigorous live agent training. Jess is familiar with customer service platforms like Zendesk and is knowledgable about the various support needs of K-12 and higher education stakeholders.

Market Resesarch

Jess blends quantitative and qualitative research methods to improve user experiences and inform long-term company strategies. Her in-depth and empathic approach to customer interviews gets to the root of pain points and provides product roadmap clarity. In addition to gathering data from public sources and industry reports, Jess leverages her personal network of education SMEs and exclusive access to her online community of 500+ teachers who provide feedback on edtech products .

Market Research

Featured Clients & Testimonials

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Jess transformed Wiz Kid's school go-to-market strategy in just two weeks. At every step of the way, she exceeded our expectations by providing expert advice on K-12 sales cycles, pricing, and contract negotiation.


She delivered a comprehensive overview of the competitive landscape, a succinct value proposition for our brand, and several detailed rounds of feedback on our marketing materials. Jess also provided us with a customer list of warm district leads and contact information of key decision-makers.


By the end of the project, we had a complete sales playbook that enabled us to confidently enter the K-12 STEM education market.

Kyla Bolden

Founder & CEO, Wiz Kid Learning


Work with Jess

Seed & Series A Fundraising

Jess has designed and edited hundreds of successful pitch decks.


She leverages her own experience as both a founder and investor to craft compelling narratives for companies seeking their first rounds of funding.


As an early-stage edtech scout for Reach Capital, Jess has developed a nuanced understanding of exactly what venture capital firms look for in a Seed / Series A deck and can help you master the pitch.​

Work with Jess

Do you have a high-impact project that could accelerate your startup's growth but always seems to get pushed to the back burner? Partner with Jess to drive this project across the finish line and increase margins, retain customers, impress your board, or raise your next round.

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